Supercharge your customer experience with SAP 360 Customer, powered by in-memory computing

Supercharge your sales, service, and marketing activities with real-time customer insights – using quick-to-deploy CRM software powered by SAP HANA. 

• Leverage essential CRM functionality – including account, contact, and activity management
• Get relevant customer insights with interactive reports tailored for sales, service, and marketing
• Personalize customer interactions with instant access to real-time information
• Deploy quickly with a preconfigured, fixed-scope, and fixed-price solution

Equip your marketing, sales, and service teams with the tools and insights they need deliver exceptional customer experiences – with these cloud-based solutions.

• Provide your front lines with rich, relevant customer insights, including sentiment
• Deliver consistent, personalized customer experiences at every stage of contact
• Collaborate across your business to better serve customers and resolve issues faster
• Leverage social media analysis and engagement tools to turn customers into advocates
  

Drive profitable revenue growth through focused sales execution – with support for everything from sales planning to sales analytics.

• Achieve sales goals with accurate customer and product targeting
• Streamline your sales processes across channels for greater efficiency
• Manage your accounts more easily with effective contact management

Accurately target your audiences and deliver personalized and relevant messages that your audience will find valuable – thanks to our CRM marketing software.

• Harvest your big data to gain key customer insights with CRM marketing solutions
• Target your audiences with relevant, compelling offers
• Engage your customers seamlessly across channels
• Deliver a customer experience that builds loyalty
• Accelerate marketing processes with increased visibility and control

Support all facets of your customer service organization, from contract management to marketing with help from SAP Customer Relationship Management service capabilities.

• Delight clients with a positive user experience by quickly resolving issues with real-time customer support
• Give employees the tools to retain valuable customers

Bring together people, info, apps, and processes to solve business-critical problems and drive results – with our secure social collaboration software.

• Protect data and avoid collaboration silos with a secure, enterprise-wide social foundation
• Monitor discussions and receive system notifications for quick follow-ups
• Create and share content or videos to express ideas
• Collaborate across lines of business to speed sales cycles, boost engagement, and more

Equip your reps with the critical insights and information they need to be prepared for every sales conversation – anytime, anywhere – with our mobile sales apps.

• Get a single, comprehensive view of your sales accounts
• Respond to sales leads and opportunities instantly – wherever you are
• Access, create, and modify sales data quickly and easily

Give your field engineers and service reps quick access to the right resources and information at the point of service – with our mobile service apps.

• Increase productivity with real-time mobile access to information and processes
• Resolve issues early and consistently meet SLAs – for greater customer satisfaction
• Capture high-quality data with real-time data collection at the customer site

Visualize and analyze customer value, plan more effective sales tactics – and identify the right target audience for your marketing, sales, and service initiatives.

• Better understand customer profitability, lifetime value, sentiment, and satisfaction
• Help your sales teams plan and execute more effective selling strategies
• Leverage accurate audience discovery, targeting, and predictive analytics