Make every customer conversation count with SAP CRM sales software

Ensure that your most important customers are covered by your best sales representatives – for optimal team performance.

• Distribute sales resources optimally across defined territories
• Improve resource utilization with visibility into assignments and availability
• Place the right resources in the right locations at the right time

Find the status of all recent customer interactions anytime, anywhere. Leverage this finger-tip access to streamline sales accounts from end to end.

• Provide a single, comprehensive view of all sales accounts information
• Capture, monitor, and track critical data on prospects, customers, and partners
• Access key contacts, critical relationships, and detailed customer profiles

Help your sales force to work smarter, not harder. Direct your team towards the most profitable initiatives and align their activities for better collaboration.

• Focus the collective energy of your sales team on proven, profitable actions
• Foster efficient team collaboration with better coordination of sales activities
• Manage customer visits, account profiles, and activity-driven sales processes
• Synchronize your e-mail, contacts, and tasks with leading groupware solutions

Scrutinize the quantity and quality of sales opportunities with pipeline performance management – so you can best evaluate your opportunity conversion rate.

• Track, qualify, and distribute leads to the best-qualified salesperson
• Monitor the conversion of opportunities into revenue
• Identify stalled deals and check for quota attainment
• Simulate strategies to push deals through the sales cycle faster

Generate accurate quotes, capture customer orders, confirm product availability, and track orders throughout the fulfillment process.

• Guide sales professionals through the product configuration process
• Ensure that complex product and service recommendations meet customer requirements
• Strive for consistent, accurate pricing – regardless of the sales channel
• Optimize supply chain planning, synchronize billing, and ensure order fulfillment

Integrate seamlessly with back-end financial and accounts receivable processes to generate invoices, process payments, credit returns, and process claims.

• Develop and manage long-term customer contracts
• Incorporate customer agreements into ongoing processes
• Monitor the sales process from inquiry to completion

Align the goals of individual sales professionals with those of the organization through various means of incentive compensation.

• Increase revenue and profitability by strategically employing incentive compensation
• Develop, implement, and manage compensation plans that motivate your sales team
• Allow sales reps to simulate potential compensation of deals in the pipeline

Keep pace with your business's growth and performance – thanks to sales analytics that help you forecast revenue and plan as accurately as possible.

• Monitor the overall health of your business by creating accurate forecasts
• Track pipeline performance and proactively manage budgets
• Allocate resources properly in order to meet revenue goals