Provide efficient customer service that builds loyalty

Boost customer satisfaction and reduce service costs – with support for everything from warranty and claim management to field service.

• Resolve issues quickly with on-the-spot customer support
• Equip employees with the information and tools they need to retain profitable customers
• Provide a consistent, positive user experience across all service channels

Streamline complex rating and billing processes. Efficiently manage accounting, payments and collections while optimizing financial customer care for high volumes of customers and transactions.

• Rapidly launch new services and cross-promotional bundles, based on advanced analysis and segmentation
• Reduce operational costs by centralizing and consolidating multiple, high-volume billing streams and minimize invoices
• Offer a personalized customer experience based on deep customer insight and real-time access to individual behavior and preferences

Drive agility, improve productivity, and sharpen your competitive edge with our mobile solutions.

• Transform your organization
• Give your employees secure mobile access to the information and systems
• Leverage a wide range of mobile apps and underlying infrastructure

Run your entire enterprise on a single, affordable, cloud-based business management solution – ideally suited for SMEs and subsidiaries of large corporations.

• Accelerate financial, customer relationship, HR, procurement, and supply processes
• Gain timely insights with integrated analytics and reporting
• Access key business functionality anywhere – on a broad range of mobile devices
• Rely on SAP experts to manage and maintain your solution in world-class data centers

Enable your agents to research and solve problems, handle complaints, answer technical questions, and more – with our interaction center software.

• Get faster access to information that supports customer interactions via phone, e-mail, or chat
• Seamlessly handle inbound and outbound calls with integration to telephony systems
• Respond to large volumes of incoming e-mail with direct or automated systems

Bring speed and predictability to your next Service implementation with SAP's preconfigured software, services, or both – at a fixed scope and price.

• Deploy quickly – with preconfigured software and predefined services
• Benefit from a predictable implementation time and cost
• Target solution scope to your specific line of business needs
• Integrate seamlessly with other SAP software solutions

Improve field service and cut service delivery costs with end-to-end processes that boost efficiency.

• Provide field engineers with real-time information so they make best use of their time
• Manage and adapt quickly with field-service management analytics
• Improve efficiency with service resource scheduling aligned to service level agreements (SLAs)
• Increase first time fixed rates with service order requirements

Increase your service efficiency with accurate demand forecasting, better workforce shift scheduling, and mobile workforce management.

• Improve tactical resource planning – for greater control of your service operations
• Streamline your roster and scheduling processes
• Improve customer satisfaction with on-time service visits and follow up

Deliver a great customer experience across contact channels using our IP platform – turning your service into a competitive advantage.

• Improve service with back-office experts and work-at-home agents
• Deliver stellar customer communications across all channels
• Replace outdated, proprietary hardware with an open IP contact center solution

Differentiate your company by providing superior service – and build customer loyalty – by relying on our service solutions for small and medium enterprises.

• Benefit from an integrated business solution that is designed for businesses of your size
• Focus on your business while saving time and systems costs
• Capitalize on cross-sell and up-sell opportunities