Provide an easy-to-use, proactive, and helpful online experience for customers with e-service software

Assist your customers immediately from within the Web site and increase customer satisfaction.

• Allow customers to initiate contact with service agents in a text chat application
• Let customers request an agent to call them with a convenient call-me-back option
• Empower agents with customer-specific contextual information – for faster service

Handle product issues in a streamlined manner to head off customer satisfaction issues – reducing return rates by proactively offering likely solutions.

• Empower customers with hassle-free problem solving or returns options
• Enable customers with self-service access to log a complaint or initiate a return
• Give customers the option to request replacement or credit for a returned product
• Let customers print return labels from their locations rather than waiting for mail
• Determine the best course of action on complaints with a sophisticated rules engine

Turn your multichannel service center into a profit center by converting online customer inquiries into contract extensions.

• Increase customer satisfaction by enabling customers to use self-service channels
• Create contract quotes online so customers can accept or extend them in the moment
• Save historical contracts for easy retrieval and reference
• Allow customers to easily define contract extension periods on the Web

Enable customers to register products and services, activate their warranties, and view their entire product / service holdings.

• Capture and track customers for up-sell and cross-sell opportunities
• Allow for follow-up interactions with customers
• Deliver value-added services to valuable customers
• Enable vendors to send notifications for registered products
• Maintain customer relationships for future sales

Deliver compelling customer experiences with a personalized e-service homepage, streamlined user registration, and account management tools.

• Capture and track customers for up-sell and cross-sell opportunities
• Allow for follow-up interactions with customers
• Allow customers to leverage cockpit view of all their service transactions