Set yourself apart with superior customer service – with our contact center communication solution
Improve your customer service and fulfill customer expectations with help from our solution for contact center communications management. Give your customers the speedy, reliable, and consistent customer service – delivered through multiple contact channels – which they demand.
- Improve service responsiveness and consistency with our multi-channel contact center solution
- Increase the efficiency of your contact center activities
- Connect all sites and employees within a single communications solution
- Monitor and adapt your contact center operations in real time
- Leverage expertise from office and mobile workers for effective, efficient service
- Lower total cost of ownership – delighting your customers
Featured Resources
SAP BCM Receives Frost & Sullivan Award
Frost & Sullivan has researched how best-in-class companies worldwide manage growth, innovation and leadership. Based on these findings, Frost & Sullivan is proud to present the 2012 North American Customer Value Enhancement Award in Contact Center Systems to SAP BCM.
Aberdeen Report: Agent Desktop Optimization
On average, 26% of agent time is spent looking for relevant data across different systems during each customer contact. This Aberdeen report reveals business processes and technologies that top performing businesses use to empower agents with relevant and timely information through their desktop.
Frost & Sullivan: Cost Savings Opportunity for SAP Customers
Companies with contact center operations are often looking for ways to deliver better customer service at lower costs. This paper explores the benefits of SAP BCM, specifically its total cost of ownership (TCO) versus other similar solutions, and reviews four use case scenarios.
What's Included
- May 16, 2013HP and SAP Advance SAP HANA through Joint Innovation
- May 16, 2013SAP Energizes Its Ecosystem With the Power of SAP HANA®, Driving Growth Opportunities and Accelerating Innovation for Customers
- May 16, 2013SAP Unveils SAP HANA® Platform Innovations for Big Data and Spatial Processing
- May 16, 2013Business Intelligence Innovations from SAP to Unlock the Power of Data for Real-Time Insights and Optimized Decision-Making
- May 15, 2013New Version of SAP Business One Application Helps to Realize Efficient Business Processes in Real Time
- May 15, 2013SAP Fiori™ Simplifies the Enterprise Software Experience With Consumer-Style Apps
- May 15, 2013SAP Delivers Significant Innovations to Line-of-Business Cloud Applications
- May 15, 2013SAP Business Suite Powered by SAP HANA Now Generally Available, Including Core SAP Applications and Industry Solutions
- May 14, 2013SAP Partners With Mocana to Provide Best-in-Class Mobile Application Management Solution to Customers Globally
- May 14, 2013New SAP Mobile Secure Portfolio Unifies Security and Management of Devices, Apps and Content