SAP BCM Receives Frost & Sullivan Award
Frost & Sullivan has researched how best-in-class companies worldwide manage growth, innovation and leadership. Based on these findings, Frost & Sullivan is proud to present the 2012 North American Customer Value Enhancement Award in Contact Center Systems to SAP BCM.
Aberdeen Report: Agent Desktop Optimization
On average, 26% of agent time is spent looking for relevant data across different systems during each customer contact. This Aberdeen report reveals business processes and technologies that top performing businesses use to empower agents with relevant and timely information through their desktop.
SAP 360 Customer: Transform Customer Service
#Custserv
See how SAP 360 Customer – powered by the SAP HANA in-memory computing platform – can super charge your customer-service organization with true 360 customer insight.
CRM Discussion Forums: Join the Conversation
Participate in discussions and check out product and technical blogs from a community of customers, consultants, and experts passionate about CRM.
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