Demo: Deliver Superior Service with SAP CRM
Watch this quick demo to see how SAP Customer Relationship Management can help you solve problems on the first call, better understand customer entitlements, and transform service from a cost center to a profit center.
Customers Likely to Share Bad Experiences
Apr 15, 2013
Good – and bad – customer service interactions affect brand loyalty, according to a survey of more than 1,000 individuals. The survey found that 62% of B2B and 42% of B2C customers purchased more after a good experience, while 66% and 52% respectively stopped making purchases after a bad experience.
Cross-Channel Service Consistency
In the digital age, consistently excellent customer service within and across all channels is the new name of the game. Hear how top executives are meeting this challenge head on – in a Bloomberg BusinessWeek report.
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