Improve public sector efficiency with software from SAP

Provide a comprehensive, integrated solution for government organizations that provide financial assistance programs to citizens and businesses.

• Connect the end-to-end grant lifecycle process
• Ensure regulatory compliance by capturing agreement terms and conditions
• Increase visibility into agency-wide funding by consolidating the operating budget

Unite strategy and execution with full visibility into operational performance – to improve customer service, decrease costs, and maximize profitability.

• Execute operational strategies to meet goals
• Support risk management practices
• Conduct operational performance analysis
• Ensure continuous improvement across operations

Adhere to public sector accounting requirements including fund and encumbrance accounting, budget execution, as well as financial and cost accounting.

• Improve the efficiency of your financial operations
• Meet financial, budgetary, and reporting compliance
• Increase public sector transparency and accountability

Efficiently deliver the same high-quality services to different groups within your public sector organization – with shared services.

• Lower administrative costs by leveraging economies of scale
• Strengthen public trust and deliver greater public value
• Improve the quality and delivery of services to citizens

Integrate strategic performance with government budgets, activities, and historical data for better planning and greater transparency.

• Document goals and objectives clearly
• Assign responsibilities to operational owners
• Attribute costs to programs, goals, and objectives
• Forecast and analyze plans more accurately

Maintain a single view of resources and budgets to improve your accounting process across government programs.

• Prioritize public sector projects
• Maintain visibility into actual and planned resource utilization
• Ensure efficient human and capital resources
• Link projects with contracts and billing processes

Whatever your asset, operate and maintain it better – from work and purchase orders to scheduled maintenance and shut downs, and everything in between.

• Synchronize program plans with asset management
• Ensure on-time, on-budget scheduling
• Shorten cycle times for service delivery
• Reduce capital tied up in inventory

Enable end-to-end procurement – including integrated sourcing, tenders, awards, contract management, and document authoring.

• Manage supplier performance more efficiently
• Improve service by meeting sourcing demands
• Cut costs associated with the procure-to-pay process

Improve incident and emergency management – from call handling and resolution, to resource scheduling and tasking, to rostering and GIS-centric task management.

• Improve decision making with real-time situational awareness
• Merge call handling and resolution with multiple communication channels
• Manage tasks and personnel assignments visually

Support law enforcement investigations with better intelligence, identity handling, and the standardization of digital and physical evidence processing.

• Obtain a single real-time view of your investigations
• Provide a unified approach for managing data and intelligence across investigations
• Provide a highly secure access control and audit framework

Manage the full spectrum of justice administration, including cases, online services, evidence, fines, payment collection, and trials management.

• Enable courts and justice agencies to manage end-to-end processes
• Provide innovative cross-agency delivery models
• Improve efficiency by streamlining justice administration processes

Streamline payment processing with our public sector solutions that enable mass processing of account receivables and payables.

• Automate the processing of payments
• Reduce your organization's operational costs
• Provide greater accountability of services
• Realign operations quickly to cope with changes in demand

Boost responsiveness across your citizen services – with a configurable case management solution that helps you track multiple citizen and government interactions.

• Centralize access to case data in a secure, controlled environment
• Increase both government and citizen confidence in the case system
• Comply with data privacy regulations and retention policies
• Lower resource demands for system maintenance and support

Enhance your organization's ability to manage service requests, multichannel communication, orders, returns, and more.

• Resolve issues quickly through a single desktop function
• Research technical questions, handle complaints, and confirm entitlements easily
• Streamline the scheduling of service appointments
• Boost service efficiency and improve communication

Provide client-centric integrated case management with a solution that automates social care delivery and monetary benefits allocation.

• Improve information accuracy with a single, shared source
• Automate social case work business processes to reduce manual workloads
• Increase citizen trust with lower response times and overall service enhancements

Manage collection activities more easily – including deferrals, installment plans, and delinquent accounts – with a single view of your taxpayer.

• Capture all appropriate revenues
• Reduce administrative costs and boost efficiency
• Strengthen tax compliance for improved revenues

Improve constituent services and revenue collection efficiency – with public sector solutions that can help you consolidate and coordinate your tax processes.

• Lower incidents of fraud and revenue leakage
• Accelerate collections cycles and increase overall collections
• Generate additional revenue with monetized services
• Reduce your organization's operational costs

Streamline your postal service operations for improved customer service and efficiencies across all lines of business.

• Access customer information across every level
• Simplify complex service pricing, charging, and billing processes
• Optimize mail-handling operations, including processing, sorting, and delivery

Provide better public sector services, safety, security, and infrastructure to your citizens and your community.

• Improve talent productivity and management
• Meet the needs of constituents and a changing tax base
• Gain insight into customer segment needs, costs, and profits
• Support public sector services, innovation, and delivery
• Increase transparency, reporting, and accountability

Drive agility, improve productivity, and sharpen your competitive edge with our mobile solutions.

• Transform your organization
• Give your employees secure mobile access to the information and systems
• Leverage a wide range of mobile apps and underlying infrastructure

Give your security analysts a powerful weapon against terrorism, crime, cyber threats, and fraud with intelligence analysis software for the public sector.

• Derive intelligence and security-related meaning from complex information sources
• Manage large volumes of structured and unstructured intelligence information
• Integrate intelligence information across departments, agencies, or countries

Access the real-time data for accelerating responses to public-safety threats, using smartphones to streamline decision making and cross-agency collaborations.