Boost field technician productivity, improve service delivery, delight customers with our mobile app
Maximize the value your field technicians can generate by providing them with mobile access to the information and tools they need. With SAP Service Manager, you can reduce costs by enabling more efficient and effective service calls; and enhance customer relations by providing on-schedule delivery of services by issue-informed and parts-equipped technicians.
- Boost productivity by streamlining communications and eliminating paperwork
- Improve response and decision-making in the field
- Get real-time visibility into work status, technician location and financial performance
- Raise customer satisfaction by improving first-time resolution and ensuring SLA compliance
- Cut costs by reducing administrative overhead and non-productive working times
- Improve revenues by accurate on-site data capturing and shortening billing cycles
Enabling the Mobile Enterprise with SAP CRM Service Manager
Boost field technician productivity and improve service delivery with SAP CRM Service Manager. This mobile app helps to ensure that service-level agreements are met by providing workers with all the information and tools they need when and where they need it to execute service calls efficiently and effectively.
SAP CRM Service Manager Overview Video
See how SAP CRM Service Manager, a turnkey mobile app for field services, extends SAP CRM and SAP ERP software to a variety of mobile devices. Leading field service organizations use the mobile app to dispatch service requests, access SAP data from the field, and capture complete, accurate data for reporting and analysis.
Service Solutions: Wowing Customers
Improve first contact resolution, increase cross- and up-selling, and optimize resource utilization. Learn how SAP service solutions can help you streamline service interactions so that you can exceed customer expectations, while driving brand value and revenue.
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