Achieve perfect order management and build customer loyalty with SAP ERP sales and service processes

Help your organization increase sales, profit margins, and customer satisfaction by automating the entire order-to-cash cycle, delivering orders on time, accelerating sales processes, reducing operational costs, and boosting productivity with SAP ERP software that supports ERP sales and service processes.

Manage the complete sales order lifecycle, as well as all post-sales activities
Motivate your sales force by offering sales commissions, profit sharing, and bonuses
Improve service delivery by tracking time spent on services and analyzing profitability
Drive sales by facilitating customer engagement across all sales channels
Accelerate logistics, manufacturing, service, and workforce processes
Turn the Internet into a profitable sales and interaction channel

See how Synthite uses sales order data to control inventory and cut costs ›

Sales associates reporting profits achieved with improved ERP sales and service processes

Colleagues tracking sales goals with ERP sales and service processes

Pelican Products: Improved Delivery 13%*

Find out how this global designer and manufacturer of advanced lighting systems and rugged protective cases consolidated its worldwide operations – gaining greater operational transparency and establishing an ERP platform for continued growth.

Watch the customer video ›

Colleagues using ERP sales and service processes to achieve perfect order management

Increase Customer Satisfaction and Profits

Learn why customer satisfaction depends on your ability to achieve perfect order management. SAP can help you achieve this objective by providing the most complete and flexible solution to increase the number and quality of sales orders – while reducing costs.

Read the solution brief ›

Sales professionals tracking sales with improved ERP sales and service processes

Maximize Productivity and Generate New Sales

Get the maximum return from your sales compensation program, attract new business, and achieve operational excellence – by automating and streamlining incentive and commission management processes with SAP solutions.

Read the solution brief ›

What's Included

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Sales Order Management
Manage the complete sales order lifecycle – from creating inquiries and quotations to checking product availability and tracking and billing orders.
- Track and manage inquiries, quotations, order generation, and processing
- Streamline and automate contract and billing cycle management processes
- Turn the Internet into a profitable sales and interaction channel
- Motivate sales force members with valuable incentive programs
Demo: Enabling Efficient Sales Order Management ›

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Aftermarket Sales and Service
Manage all important operational and financial facets of your service organization.
- Help OEMs and third-party providers run service as a strategic line of business
- Manage installations, service contracts, warranties, service requests, and orders
- Monitor equipment warranties, maintenance agreements, and SLAs
- Determine, track, and credit returns of products within a service
- Create billing documents based on services rendered and/or resources consumed
White Paper: Grow Your Bottom Line with Repeatable Services ›

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Professional Service Delivery
Manage all aspects of service order processing within the service organization, from responding to the customer's initial inquiry to confirmation and billing.
- Deliver scalable, repeatable, and efficient services
- Improve visibility into your service delivery processes
- Track activities, record time spent on services, and analyze profitability
Customer Story: MindTree Supports Growth at Reduced Costs ›

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Incentive and Commission Management
Easily allocate, track, and manage incentives and commissions programs to motivate partners and employees to exceed sales goals.
- Align incentives and commissions with business objectives
- Calculate compensation for individual business transactions
- Automatically identify and calculate compensation for indirect participants
- Track, monitor, and reward sales efforts throughout the enterprise
- Change contract data at any time to reflect changing incentive and commission rules
Solution Brief: Incentive and Commission Management ›

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Find more SAP solution information. Sales › Service ›

*All implementation results are for informational purposes only and the examples provided while based on actual SAP customers' experiences do not represent commitments or guarantees by SAP and/or its partners. Actual pricing, costs, and implementation results may vary, based on customer-specific requirements and needs. The only warranties for SAP products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

SAP News

ERP Sales and Service

Achieve perfect order management and build customer loyalty with SAP ERP sales and service processes

Pelican Products: Improved Delivery 13%*

Increase Customer Satisfaction and Profits

Maximize Productivity and Generate New Sales

We can help.

What's Included

Sales Order Management

Aftermarket Sales and Service

Professional Service Delivery

Incentive and Commission Management