Serve the multi-channel customer

E-Commerce

Build customer loyalty and demand generation by turning the Internet into a powerful sales, marketing, and service channel.

• Help customers find the best products and services online
• Provide targeted customer pricing with fast order creation
• Deliver personalized product information with catalog management

Web Link: E-Commerce Software

Customer Service Contact Center

Effectively manage your call center's activities, while connecting with your entire business ecosystem.

• Align call lists and scripts to support campaign activities
• Connect your stores, franchises, and customers over an array of devices
• Coordinate call lists, scripts, and promotions across all channels

HSE24: Enhancing the Home Shopping Experience Web Link: Software for Your Customer Interaction Center

Multi-Channel Orders and Returns Management

Provide your customers with multiple channels through which to purchase and return your products.

• Empower your customers with more options
• Enable order promising and inventory reservations for pickup
• Turn returns management and reverse logistics into a competitive edge

Customer Service Management

Give your customers a higher, more consistent level of service with help from our retail sales software.

• Resolve complaints and confirm entitlements in one step
• Streamline help desk operations
• Allocate staff to support call volume

Web Link: Software for Services